Guest Relations Receptionist/Front Desk
Luxury salon in Raleigh, NC is looking for a full time Guest Relations Receptionist. This person will provide excellent service to guests who come into our salon as well as provide guidance and assistance with retail products. We are looking for someone who has an awareness of the importance of intention in their work on a daily basis. This person takes pride in his/her own appearance and well-being and believes learning never ends. Candidate must be professional, sophisticated, dependable, polished and excited to work and grow in a team setting.
Job duties include:
• Scheduling guest salon services while implementing proper procedures
• Greeting guests and escorting to waiting areas
• Educating guests on services
• Maximize books for each service professional in a fair and consistent manner
• Closing sales and encourage guests to pre-book services
• Cross-service recommendations
• Product recommendations
• Executing standard telephone procedure using appropriate customer service etiquette
• Confirming appointments
• Informing service professionals of daily schedules and/or any adjustments
• Resolving guest challenges, utilizing support from Managers when necessary
• Supporting service staff
• Responsibility for balancing and checking register drawer
• Maintaining Retail Inventory
• Performing other duties as assigned
Responsibilities & Other Information
• Reports to Salon Management
• Interacts primarily with guests, involving the utmost in professionalism, ethics and confidentiality.
• Interacts with other team members and management, involving the utmost in professionalism and teamwork.
• Experience: One year previous experience in similar environment.
• Excellent client service, communication and organization skills.
• Ability to manage time effectively
• Ability to perform basic computer skills
• Self-motivated and ready to go above and beyond.
• Flexibility in work schedule and hours.
• Team player
• Able to multitask
This is a full-time position, with management possibilities.
How to Apply
Applicants must submit resume and current photo to be considered to firstname.lastname@example.org
Not following directions will result in an automatic disqualification.
Looking forward to meeting you!
Garnish Hair Studio | Extension Bar